Company Profile:

Breakscape USA offers several family-friendly brands (Archery Games, Room Escape and Boston Playground) in its 13,000 square foot facility - and is looking for a General Manager with GREAT people skills (customers, staff and partnerships).

We host thousands of events each year and are looking for a General Manager that can drive growth for the company while maintaining a culture of positivity and professionalism.

Job Purpose:

The General Manager at Breakscape provides business leadership and operational oversight to the facility. The GM's ability to make sound decisions and implement strategies to meet business goals is a key element to our success. Training will be provided and the GM will work directly with ownership to learn the ins and outs of the businesses.

Qualifications:

• Bachelor's degree and 3+ years' experience in a combination of:
  Training and Personnel Management
  Facility Management and Operations
  Budget Oversight
  Marketing and Community Relations
  Guest Relations

• Entrepreneurial mindset a plus

• Experience in sports management, fitness or recreation industries a plus

• Must be able to work nights and weekends

Areas of Responsibility Include:

Entrepreneurial Leadership:

• Create, promote and embody a fun entrepreneurial culture with amazing guest experiences,
  strong risk management protocols and positive business results

• Anticipate and recognize business opportunities and challenges and lead the team in meeting them

• Mentor and coach team members as they progress in their careers

Operations/Management:

• Oversee, manage, and collaborate with the ownership to ensure successful day-to- day operations.

• Resolve any operational or guest experience issues which may occur professionally and efficiently.

• Forecast sales and labor, plan expenditures and meet the budgetary goals for the business.

Marketing and Business Development:

• Assist in the design and implementation of programs and marketing campaigns that reach our target demographics

• Create innovative connections and partnerships in the community.

• Oversee the allocation of our marketing budget and street team resources.

Benefits:

• Salary commensurate with education and experience

• Vacation and sick/personal time

Archery Games Providence is a recreational facility located in Providence, RI. We are customer-centric, fun, and engaging, and our goal is to create an action-packed archery experience that is fun for ages 10 and up.

We are seeking an outgoing, engaged and energetic individual to join our team of Activity Coordinators. The Coordinator will greet, train, host, and provide an exceptional archery experience for our guests. 

The ideal candidate for this position should enjoy being around people, and is enthusiastic about creating a memorable, fun, and safe experience for all.

RESPONSIBILITIES:

• Consistently provide exceptional customer service

• Positive attitude and energy

• Maintains a clean working environment and ensures the presentation of the facility is consistent with standard

• Is fully knowledgeable of products, games, and activities.

• Be presentable, have fun, and help guests to have fun. Put on a good show and train others to do it too!

• Prioritize safety as number 1. Ensures all staff and guests are safe by strictly adhering to safety protocols and practices.

REQUIRED SKILLS/EDUCATION:

• Minimum 1-2 years of Retail / Restaurant/ Hospitality experience

• Strong interpersonal, organizational, and communication skills

• Comfortable hosting and training groups of 6 to 20 people

• Able to work independently as well as collaboratively

• Proficient computer skills

• Must be able to work weekends

• Flexible workweek between 10-25 hours

Job Type: Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift

• 8 hour shift

• Evening shift

• Weekend availability

Supplemental pay types:

• Bonus pay

• Tips

Ability to commute/relocate:

• Providence, RI 02909: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Working within a brand new entertainment facility, facilitators will greet, train, host and provide great customer service to guests.

The position will never get boring since there are three businesses to jump into:

• Archery Games: Boston's first and only archery tag facility

• Room Escape Boston: Lock groups up in our state of the art escape experiences

• Boston Playground: Supervise younger guests in our indoor play space

Facilitators have one main objective: Ensure a memorable, fun and safe experience for all guests. We offer a great place to work and very fun work environment.

Experience:

• Confidence in hosting groups and individuals

• Experience leading groups or educating / training

• Must be comfortable talking to large groups of people and being able to control and lead a group

• Polite and courteous behavior

• Able to work independently or as a part of a team - always look to fill the gaps in the team and be a productive member of the team

Job Type: Part-time

Salary: $15.00 - $18.00 per hour

Schedule:

• Monday to Friday

• On call

• Weekend availability

Work Location: One location

Archery Games and Room Escape Ottawa are looking for Hosts!

We are looking for a few friendly, enthusiastic and confident individuals to join our fun and growing team. Hosts must be able to clearly communicate game rules and instructions while providing a great experience for all participants. At Archery Games we provide an extremely active and exciting activity, the player experience largely depends on the host – how well they communicate, the enthusiasm they show and how they control the action. Room Escape Ottawa depends on hosts to create the energy and excitement around each escape and theme. This is an ideal position for someone who likes engaging with the public and putting a smile on people’s faces

Responsibilities and Duties

Room Escape:

• Communicate the theme of the room and create the experience for participants

• Introduce the rules of Escape Rooms and general guidelines/safety

• Responsible for front desk and indoor cleanliness

• Monitor progress of players and provide hints/tips

• Reset game room and is responsible for the resetting station

• Keep a watchful eye on the clock and ensure games begin/end on time

• Track success rate of participants and provide photography support

• Answer questions and record feedback from participants

Archery Games:

• Distribute equipment and provide instruction on proper use and safety

• Able to answer questions and handle feedback

• Provide gameplay rules and guidelines

• Ensure the front desk, arena and other areas are clean, orderly and safe for the public

• Supervise and officiate gameplay and promote a fun, safe and competitive environment

• Ensure games begin and end on time, or fair adjustments are made

• Properly clean and store equipment upon return

Qualifications and Skills:

• A passion for games and entertainment, sports, recreational activities or education

• Strong communication skills and the confidence to engage small – large groups

• Extremely organized and able to exhibit high attention to detail

• Ability to deliver great customer experiences in any environment

• Independently able to solve problems and make decisions quickly and under pressure

• Must possess excellent people skills – able to approach people and be approachable

• Strong command of the English language (speaking and writing) – French is a plus

• Most important: Must have a good sense of humour and be a fun addition to our team

• Training and orientation will be provided

Job Types: Part-time, Permanent

Benefits:

• Discounted or free food

• On-site parking

• Store discount

• Company Events

Schedule:

• 8 hour shift